BUS 175 serves as a professional development course that examines the best practices in serving today's customers in business and other organizations. This course takes a look at innovative concepts and techniques appropriate for both experienced and entry-level customer service providers.
Strategies and Systems to use in promoting good customer service
Establishing customer loyalty
Identifying your emotional intelligence as well as your customers emotional intelligence
What it takes to provide exceptional performance
Establishing effective verbal communication
How to become an effective listener
How to implement electornic communication effectively
Strategies for problem solving on a daily basis
TEXTBOOK NOT INCLUDED WITH TUITION COST. TEXTBOOK MAY BE PURCHASED AT AN EXTRA COST.