UNIV. CENTRE BUSINESS COURSE CATALOG & REGISTRATION > CUSTOMER SERVICE: WORKING WITH INTERNAL AND EXTERNAL PUBLICS
CUSTOMER SERVICE: WORKING WITH INTERNAL AND EXTERNAL PUBLICS
CUSTOMER SERVICE ONLINE MINI-COURSE
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Price: $159.00
Prod. Code: EBUS 175

 BUS 175 serves as a professional development course that examines the best practices in serving today's customers in business and other organizations.  This course takes a look at innovative concepts and techniques appropriate for both experienced and entry-level customer service providers. 

Topics include:

   Strategies and Systems to use in promoting good customer service

   Establishing customer loyalty

   Identifying your emotional intelligence as well as your customers emotional intelligence

   What it takes to provide exceptional performance

   Establishing effective verbal communication

    How to become an effective listener

    How to implement electornic communication effectively

    Strategies for problem solving on a daily basis

 

TEXTBOOK NOT INCLUDED WITH TUITION COST.   TEXTBOOK MAY BE PURCHASED AT AN EXTRA COST.